Frequently Asked Questions

Wintingo Casino’s answers to some of your most frequently asked questions:

Registration

Q: How do I open an account with Wintingo?

A: Opening a Wintingo account simple and takes less than 5min, just follow these easy steps:
  1. Click on PLAY NOW to open the quick registration form
  2. Add your basic profile information (name, email, date of birth, preferred currency, address and phone number)
    • Remember to make a note of your user name and password – you will need them later
  3. Once you have successfully registered, you’ll have the option to Deposit funds into your casino account Now or Later
    • Deposit Now – activates your New Player Welcome Bonus, giving you an automatic 100% deposit match bonus and 50 free spins on Starburst™
    • You can make a deposit in 3 easy steps: 1 Select Payment Method, 2 Choose Amount, 3 Thank You – enjoy and good luck
    • Deposit Later – gives you full access to Wintingo, where you can explore and play the casino games for fun – free
    • When you are ready, make your 1st deposit to claim your generous New Player Welcome Bonus
  4. To see an Overview of your profile, click MY ACCOUNT
  5. For any further questions or assistance, please contact us at any time

Bonuses & Free Spins

Q: How do I receive bonuses?

A: We send you the best and most exciting bonuses on a daily basis. Keep checking your email inbox and text messages for the latest offers.

Q: What welcome bonus do I get at Wintingo?

A: This is our amazing welcome offer just for you:

Q: How do I claim Free Spins?

A: Once you are logged in, click MY ACCOUNT
  1. Click the BONUSES tab in your account window and enter your free spins Bonus Code (no deposit required)
  2. Click Redeem Bonus
  3. Your Free Spins will be triggered

Banking

Q: How do I make a deposit?

A:In order to deposit, your first step is to register and have a Real Money account Viola! Making a deposit is that easy.

Q: What payment methods does Wintingo accept?

A: We use the most trustworthy and fastest payment providers that are available in your country. Please contact our support staff if we have missed a provider that you are looking for, and we will do our best to try add this one to our list.

Q: Can I view my deposit history?

A: Quickly check any past deposits you have made:
  1. Log in and click on MY ACCOUNT
  2. Select HISTORY
    • From here you can view your complete transactional record, including your transaction, bonus and game history

Q: How can I withdraw my winnings?

A: In the case you want to cash out your winnings, simply follow the instructions provided below:
  1. Login and click on BANK
  2. Select MAKE A WITHDRAWAL
  3. Select your preferred cash-out method and complete the required information
  4. Click on Submit

Q: How long does it take to receive my winnings?

A: We strive to process our withdrawals within 24 hours. Based on the withdrawal method you have chosen, the time to reach your account may vary.

Q: My deposit failed. What is wrong?

Please contact our dedicated support staff – we will be more than happy to assist. A: Troubleshooting Tips;

Security

Q: How do I know Wintingo is Secure?

A: Wintingo uses the best data security and encryption technology available in order to make sure that your private information is secure. This involves using 128-bit SSL encryption, secure servers and first tier firewalls in order to keep your information safe and confidential. For more information, visit security at Wintingo.

Q: Are my credit card details really kept safe?

A: You can use your credit card with total confidence. All debit/credit card details are stored on a secure server protected by the latest firewall systems.

Q: Is Wintingo a legitimate & properly licensed casino?

A: Wintingo holds its license with the Malta Gaming Authority (MGA) – the independent, regulatory body responsible for the governance of gaming activities, including online gaming.

Technology

Q: Games are slow. How can I make things faster?

A: Ensure that you have the latest version of your browser installed as well as the latest version of flash. Ensure that your internet connection is not an issue. We suggest you close any background programmes as this might be draining your bandwidth.

Q: What do I do if I lost my username and/or password?

A: If you are having trouble entering your Wintingo account and you have forgotten your password, please follow these simple steps:
  1. Go the Wintingo homepage
  2. Click the “forgot my password” link (located in the top right corner of the home page)
  3. You will be presented with a “forgot my password” page
  4. Please enter your e-mail address and press continue
  5. You will receive an email with your new password – check your inbox
  6. Once you enter your Wintingo account you may reset your password or continue to use your new password

Q: How do I change my password?

A:
  1. Log in and click on MY ACCOUNT
  2. Select OVERVIEW
  3. Select UPDATE PASSWORD
  4. Click the UPDATE PASSWORD button to confirm
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